Another win against cold calling firms

This time, the win is not that of an individual. This time the Information Commissioner has actually issued a fine, for a change.

The full story here.

An inspiring tale of winning against cold callers

From Richard Herman’s website*. Enjoy.

“I just wanted to let you know that, inspired by your example, I have started invoicing any company that I can identify that cold calls either our business number or our domestic number. Today I had my second success. £114.94 from a double glazing company who cold called us on our (CTPS registered) business number and so got a company invoice for one hour of my time. It took three reminder letters, the last of which was recorded delivery and which warned them that their debt would be increased under the Late Payment of Commercial Debts (Interest) Act 1998. They then got a “Solicitor’s Letter” which was a final demand before proceedings which included £40 compensation, £2 collection costs and 94p interest on their debt. I phoned them and suggested that they pay by BACS rather than cheque as the court action would commence tomorrow and they gave in and paid up.

My first success was in May this year when I winkled £120 out of a weatherproofing company that had called me 3 times on my ( TPS registered) house number. They had obviously run the case past their solicitors and been advised to send me the money “ as full and final settlement of the dispute” rather than risk court.

Thank you for your pioneering approach to destroying the business model of these telephone pests. Please feel free to advertise my successes on your website and, if it would help, I can email you the “request for payment” letter that accompanies my invoices which have proved effective. The same offer applies to other readers of this website who are interested in “emphasising” their TPS registration.

Warmest regards,

Dave Rawlins”

*Richard Herman was the first person to invoice a cold calling company for the amount of his time that they had wasted, and when they didn’t pay up, he took them to the Small Claims Court (Richard Herman v AAC). They paid up. He now runs a website advising people on how to do the same thing. An article about his story can be found here.

Flight delay rules upheld by the ECJ

The flight delay rules have been now set in stone by the European Court of Justice. No further appeal routes are now available to the airlines. Full MSE article here.

This ruling clarifies that technical problems are not “extraordinary circumstances”, but are, on the contrary, quite routine, and therefore, any delay or cancellation caused by a technical fault must be compensated in accordance with the Huzar decision (see my previous posts on this).

This is both hilarious and joyful, because it means that any delay of more than three hours or cancellation or flight interruption is now deemed worthy of compensating the poor souls you have so egregiously inconvenienced.

The reason it is hilarious is because, thinking that “technical fault” was a Get Out of Jail Free card for the airlines, and so would not open them up to compensation, they have been using it as an excuse right, left and centre for years, even when it wasn’t the genuine cause. Now every one of these instances, that occurred within the last six years, can result in a claim.

I laughed so hard when I read this, I gave myself a stitch. Enjoy.

Product recall: Chicken Bisto

Details on the Food Standards Agency website.

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