Greetings

This website is about consumer protection.

The UK is blessed with some of the best consumer protection legislation anywhere in the world.

And yet consumers are still being ripped off and conned on a daily basis by businesses, both big and small, who really ought to know better.

This website is designed to answer your questions and to help you get your money back.

There is no fee for this website.

Neither are there any guarantees. All I am trying to do is help.

I cannot promise you will win. I cannot guarantee that you will get back all, or indeed, any, of the money you have lost. But I promise, if I can help, I will try. That’s it.

If you have any questions or would like my help, please leave a comment, which will be emailed to me by WordPress as soon as you hit Submit.  I will respond as soon as I am able.

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8 Comments

  1. Hi,

    We’re currently in dispute with Quickslide who are the suppliers of our windows for our self-build house. There are major problems with them. To their credit, they’ve offered to repair most of them but we’ve not accepted yet as we are concerned that the quality is poor and they’ll just fail again in the future. We are also, extremely disappointed with their approach and follow up customer care.

    We feel so strongly about letting other consumers know about our experience that we’ve used 21st Century technology to publish our journey (Links below). We found your site (which is great by the way) and thought you might be interested. We’d also appreciate you publishing a link so others can get to see it and would appreciate your thoughts.

    Thank you in anticipation.

    Dave & Liz

    http://www.quickslidereview.co.uk/
    https://www.facebook.com/OurQuickslideExperience?ref=hl

    Reply
    • Hi Dave and Liz

      You certainly seem to have had quite a time of it. I’m sorry this has happened to you.

      I would suggest that, seeing as Quickslide is based in Brighouse, you should contact West Yorkshire Trading Standards. They may be able to assist, particularly if there have already been other complaints. They may be able to resolve the situation without you having to go to the expense of a civil action, and they also have more legislation and resources at their disposal than an individual does.

      If you want to go down the television route, you may find BBC Watchdog or Dominic Littlewood may be willing to take up your cause. They do get a lot of letters and emails, obviously, but if you are on Facebook, Dom can be contacted that way also.

      Good luck, and please let me know how you get on.

      Reply
  2. That’s great Emma, thank you for the advice, there are a couple of new bits for us to think about. Primarily, our aim is to inform other potential customers so they’re better informed than we were when making decisions about window purchases. We’ve tried Dom Littlewood a couple of times but not had replies, presumably due to volume but we’ll try via Facebook.

    Thanks again,

    Reply
  3. Dave, you already have an excellent website.

    What you need is Trading Standards to push them to respond to you properly. That is what they do. You MUST contact them. You don’t have to fund this yourself and you don’t have to sue anyone, at least not at this stage. Trading Standards should be your first port of call, not your last. After all, they may have other complaints already in hand. You won’t know until you make contact with them. Please contact them. It is VITAL that you do so.

    You may also want to consider You and Yours and Moneybox on Radio 4, both of which deal with consumer issues.

    Reply
  4. Thanks for that, I’ll definitely go to Trading Standards and will also try You & Yours and Moneybox. I’ll let you know how I get on with both.

    Thanks again.

    Reply
  5. West Yorkshire Trading Standards site seems to push all consumer queries and complaints towards the Citizens’ Advice Bureau – is that the right route?

    Reply
  6. Sadly this is the real life equivalent of a joke. You know the one – what is a camel? It’s a horse built by a committee. Well, this is what happens in the real world when people interfere without understanding the bigger picture.

    Originally, you could telephone your local Trading Standards directly. However, the then Government, in its infinite wisdom, decided one centralised phone number would be better and then they could direct the call to the best recipient (usually straight back to your local Trading Standards). They called this phoneline Consumer Direct.

    Then we had a change of Government, and the new boys didn’t understand the relationship between Consumer Direct and Trading Standards and delegated management and control of Consumer Direct to the CAB.

    So, yes, this is now how you have to wend your weary way to Trading Standards, via the CAB. Who are almost all enthusiastic amateur volunteers, who have probably no idea what the issues are and probably no clue on the law, and will hopefully therefore pass you straight on to the proper authority, which is West Yorkshire Trading Standards. Farcical, isn’t it? All that to save a few quid on the cost of manning a phoneline.

    Good luck, my friend.

    Reply
  7. Bizarre! thank you for the update and I’ll go that way – Keep believing!

    Reply

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